- Operating System
- License time
- Number of users
- Unit Price
Panda Virus Removal Assurance
Panda Virus Removal Assurance allows you to delegate computer virus removal to one of our expert technicians. It is the ideal option if you are installing a Panda product for the first time and suspect that your PC may be infected. It is also strongly recommended if your antivirus subscription has expired and your computer has somehow become infected.
Please note that Panda Virus Removal Assurance allows you to contact our technicians as many times as necessary. The regular price of this service, if you do not purchase Panda Virus Removal Assurance, is 69€ per intervention.
Panda Virus Removal Assurance allows you to leave your computer’s security in expert hands whenever you need it. Please find below detailed information about the steps taken by our technicians when connecting to your computer:
- Access the infected computer remotely
- Find the root of the problem.
- Determine the type of virus that infected the computer.
- Install and configure the Panda Security tools needed to improve the security of the computer.
- Update the Panda Antivirus and the Virus Signature File versions.
- Remove any rootkits, viruses or threats that may have been detected.
- Send you a report with security tips and recommendations to stay safe and prevent any future infections.
Panda Virus Removal Assurance expires after one year from the date of purchase.
The service is provided:
- Monday through Friday, from 9:00 AM to 5:30 PM CET in Spain
- Monday through Friday, from 9:00 AM to 4:30 PM CET in Benelux, France and Germany
- Monday through Friday, from 8.30 AM to 4:30 PM CET in Sweden
- Monday through Friday, from 9:00 AM to 4:30 PM BRST in Brazil
- Monday through Friday, from 9:00 AM to 4:00 PM EST in USA
- Monday through Friday, from 9:00 AM to 4:30 PM EDT in Canada
- Monday through Friday, from 9:00 AM to 4:30 PM WET in United Kingdom
* Service only available in Spain, Benelux, France, Germany, Sweden, Brazil, United States, Canada and United Kingdom
Extended Money-Back Guarantee (45 days)
Our new Extended Money-Back Guarantee gives you added peace of mind when shopping online. If, for whatever reason, you are not satisfied with your product, Panda will refund your purchase price within 45 days of purchase date.
Terms and Conditions:
- The Extended Money-Back Guarantee service is valid from the transaction date up to 45 days after the date of purchase.
- By purchasing this service you are entitled to a 100% refund of the price of the products associated with the transaction, provided you request the refund within the specified period.
- In the case of support and/or technical assistance products, no refund will be made once the service has been used regardless of the time passed.
- Under no circumstances will the Extended Money-Back Guarantee service be refunded.