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Panda Virus Removal Assurance
Panda Virus Removal Assurance allows you to delegate computer virus removal to one of our expert technicians. It is the ideal option if you are installing a Panda product for the first time and suspect that your PC may be infected. It is also strongly recommended if your antivirus subscription has expired and your computer has somehow become infected.
Please note that Panda Virus Removal Assurance allows you to contact our technicians as many times as necessary. The regular price of this service, if you do not purchase Panda Virus Removal Assurance, is 69€ per intervention.
Panda Virus Removal Assurance allows you to leave your computer’s security in expert hands whenever you need it. Please find below detailed information about the steps taken by our technicians when connecting to your computer:
- Access the infected computer remotely
- Find the root of the problem.
- Determine the type of virus that infected the computer.
- Install and configure the Panda Security tools needed to improve the security of the computer.
- Update the Panda Antivirus and the Virus Signature File versions.
- Remove any rootkits, viruses or threats that may have been detected.
- Send you a report with security tips and recommendations to stay safe and prevent any future infections.
Panda Virus Removal Assurance expires after one year from the date of purchase.
The service is provided:
- Monday through Friday, from 9:00 AM to 5:30 PM CET in Spain
- Monday through Friday, from 9:00 AM to 4:30 PM CET in Benelux, France and Germany
- Monday through Friday, from 8.30 AM to 4:30 PM CET in Sweden
- Monday through Friday, from 9:00 AM to 4:30 PM BRST in Brazil
- Monday through Friday, from 9:00 AM to 4:00 PM EST in USA
- Monday through Friday, from 9:00 AM to 4:30 PM EDT in Canada
- Monday through Friday, from 9:00 AM to 4:30 PM WET in United Kingdom
* Service only available in Spain, Benelux, France, Germany, Sweden, Brazil, United States, Canada and United Kingdom